How to Connect Your Domain and Set Up a Website in CRM Support

Before starting, make sure you have:

• A registered domain name (e.g., from GoDaddy, Namecheap, Google Domains, or Cloudflare).
• Admin access to your domain’s DNS settings.
• Your website or funnel already built inside CRM Support under Sites → Websites or Sites → Funnels.

You’ll connect the domain through DNS CNAME records pointing to CRM Support's servers.

1. Log in to your CRM Support account.
2. Navigate to Settings → Domains.
3. Click “Add New Domain”.
4. Enter the domain or subdomain you want to connect (e.g., www.yourdomain.com or portal.yourdomain.com).

CRM Support will now show the DNS records you need to add with your registrar.

You’ll now create a **CNAME record** that connects your domain to CRM Support.

• Go to your domain registrar (e.g., GoDaddy, Cloudflare, Namecheap).
• Open DNS or “Manage Zone File.”
• Add a new record:

Type: CNAME  
Name: www  
Value: cname.msgsndr.com  
TTL: Auto
          

For subdomains (like portal.yourdomain.com), use:

Type: CNAME  
Name: portal  
Value: cname.msgsndr.com  
TTL: Auto
          

⚠️ Important: Delete any existing “A” record for that same host name to avoid conflicts.

Once your CNAME record is added:

1. Return to Settings → Domains in CRM Support.
2. Click “Verify Domain”.
3. Wait a few minutes — DNS propagation can take up to 15–30 minutes (sometimes up to 24 hours).

Once verified, CRM Support will automatically issue a **free SSL certificate** (HTTPS) for your domain.

After verification:

1. Go to Sites → Funnels or Sites → Websites.
2. Click on your funnel or site → Settings.
3. Under Domain, select the newly connected domain.
4. Set a default funnel step or page (like “home” or “index”).
5. Click Save.

You can now preview your live website using your connected domain (e.g., https://www.yourdomain.com).

If you connected “www.yourdomain.com,” you may want “yourdomain.com” to redirect to it. In your DNS provider:

• Create a **301 redirect** from the root domain to “www.”
• Example: Redirect yourdomain.com → www.yourdomain.com.

This ensures that all traffic, with or without “www,” lands on your CRM Support site.

Inside your funnel or website:

• Go to each page → Settings → SEO Metadata.
• Add titles, descriptions, and Open Graph images for social sharing.
• For analytics, add your Google Tag Manager or GA4 script under Settings → Custom Code.

This improves your site’s visibility and tracking performance.

- ❌ **SSL not working:** Wait for SSL propagation or ensure there’s no conflicting A record. - ❌ **Domain not verifying:** Check that the CNAME value is exactly “cname.msgsndr.com.” - ❌ **Page not loading:** Ensure you assigned the domain to a funnel or site. - ❌ **DNS conflict:** Remove old A or AAAA records pointing elsewhere.

✅ Domain verified in CRM Support ✅ SSL status “Active” ✅ Domain assigned to funnel or website ✅ SEO titles and analytics installed ✅ All links tested and redirect working Once confirmed, your CRM Support website is officially live and secure!

Connecting your domain to CRM Support only takes a few minutes — but it makes a huge difference in professionalism, SEO, and brand authority. Whether you’re launching a marketing site, funnel, or membership portal, a properly configured domain ensures your business looks credible from day one. Need help setting up your domain or website? Book a setup session and our experts will configure your DNS, SSL, and website structure for you.